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How to initiate the refund process?
This article will help you understand the refund process. To initiate the refund process please contact us via live support chat and provide the transaction ID of chosen payment with the refund’s reason.
This article will help you understand the refund process.
According to our official Refund Policy we initiate the refunds in particular situations:
- you did not receive the ordered items
- you did not use the deposited funds
- the transaction was fraudulent
Keep in mind that with making a purchase you agree to
our Refund Policy
If one of these situation happen to you, please contact us via live support chat. Tell our Agents about the refund reason and provide the transaction ID. If you paid via cryptocurrency prepare also the address of your wallet.
Support team will help you with the whole process and answer all the questions.
Do you know how to contact our support? If not, read
this article
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